Operiq AI ("Operiq," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our AI chat receptionist platform and related services.
1. Information We Collect
1.1 Account Information
When you create an account, we collect your name, email address, password (stored as a one-way hash), and business details (name, industry, description).
1.2 Visitor Data
When website visitors interact with your Operiq chat widget, we collect the information they provide: name, email, phone number, and service interests. This data is stored as a lead record in your dashboard.
1.3 Usage Data
We collect information about how you use Operiq, including conversation logs, feature interactions, IP addresses, browser type, and device information.
1.4 Payment Information
Payment processing is handled by third-party providers. We do not store full credit card numbers on our servers.
2. How We Use Your Information
- To provide, maintain, and improve the Operiq platform
- To train and optimize AI responses for your business context
- To send transactional emails (account alerts, password resets, billing receipts)
- To send service communications and product updates (opt-out available)
- To detect, investigate, and prevent fraudulent or abusive activity
- To comply with legal obligations
3. Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Service providers who help us operate Operiq (cloud hosting, email delivery, payment processing)
- AI providers — your chat conversations are processed through our AI proxy to generate responses
- Law enforcement or regulators when required by applicable law or court order
- Acquirers in the event of a merger, acquisition, or sale of assets (with notice to you)
4. Data Retention
We retain your account data for as long as your account is active. Conversation and lead data is retained for the duration of your subscription plus 90 days after cancellation, after which it is deleted. You may request earlier deletion by contacting privacy@operiq.ai.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Export your data in a portable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at privacy@operiq.ai.
6. Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest for sensitive credentials, and access controls. No system is completely secure; we encourage you to use a strong, unique password.
7. Cookies
We use cookies and similar tracking technologies. See our Cookie Policy for details.
8. Children's Privacy
Operiq is intended for business use and is not directed at individuals under 16. We do not knowingly collect personal data from children.
9. International Transfers
We operate from the United States. If you access Operiq from outside the US, your information may be transferred to and processed in the US, where data protection laws may differ from your jurisdiction.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by email or prominent notice on our platform. Continued use after the effective date constitutes acceptance.
11. Contact Us
For privacy inquiries, contact us at privacy@operiq.ai or write to: Operiq AI, Privacy Team, United States.