Platform Features

Everything Your AI Receptionist Can Do

From answering phones to booking appointments, Operiq handles your entire front desk — with AI trained specifically on your business, your pricing, and your services.

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Omnichannel AI Agent

One AI. Every Channel.

Chat, SMS, email — one AI that knows your business across every channel. Visitors ask questions on your website, get instant answers. SMS threads stay in context. Email inquiries get AI-powered responses. No channel switching, no information loss.

Website chat widget — fully customizable, matches your brand
SMS: inbound/outbound, auto-responses, appointment reminders
Email: auto-reply with AI-generated responses
Unified conversation history across all channels
AI learns from every interaction to improve responses
Channel routing rules: VIPs go to you, common questions to AI

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Omnichannel AI Agent

💬 Chat

📱 SMS

✉️ Email

Business Automation

Automate the Follow-Up Too

Beyond answering questions, Operiq automates your post-contact workflows. AI-generated quotes from your pricing matrix. Appointment booking synced to your calendar. SMS reminders and follow-up sequences. Your AI receptionist doesn't just capture leads — it converts them.

Live price quotes generated from your service pricing matrix
Appointment booking with calendar sync (Calendly integration)
Automated SMS reminders for upcoming appointments
Follow-up drip sequences for captured leads
CRM integration: leads flow directly into your pipeline
Custom automations: trigger webhooks, send notifications

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Business Automation

Lead Captured → Quote Sent → Booked

✓ Appointment confirmed for Tuesday

Admin Portal

Control Everything — No Code Required

Everything you need to manage your AI receptionist in one place. Train it, monitor it, improve it. No developer needed — the admin portal is built for business owners, not engineers.

Knowledge base editor: add FAQs, policies, services in minutes
Service pricing matrix: set min/max prices, urgency multipliers
AI persona editor: adjust personality, voice, greeting message
Real-time conversation monitoring and intervention
Lead dashboard: all captured leads with status and source
Conversation transcripts, logs, and analytics
Team management: invite staff with role-based access

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Admin Portal

📊 Analytics

👥 Leads

📚 Knowledge

⚙️ Settings

Built for Real Businesses

Everything you need to run your front desk on AI

No technical skills required. No staff to manage. Just AI that knows your business and works around the clock.

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Calendar Integration

Sync with Calendly, Google Calendar, or any major calendar system. AI books appointments directly into your schedule.

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CRM Integration

Leads flow into your CRM automatically. Custom field mapping, tag assignment, and pipeline routing.

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Multi-Language

AI speaks 50+ languages fluently. Set a primary language, enable auto-detect, or offer multilingual support.

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Analytics Dashboard

Track conversation volume, lead capture rates, conversion metrics, and AI performance. Export reports in one click.

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Compliance Ready

Built-in TCPA, GDPR, and CASL compliance. Consent tracking, audit logs, and data retention controls.

Developer APIs

Build on Operiq's AI Infrastructure

RESTful APIs for custom integrations, webhooks for automation triggers, and SDKs for embedding AI into your existing systems.

GET /api/leads — Retrieve all leads

POST /api/chat/operiq-demo — Send message to AI

POST /api/knowledge — Update knowledge base

POST /api/webhooks/trigger — Send webhook event

GET /api/analytics/conversations — Get analytics

// Send a message to your AI receptionist const response = await fetch('/api/chat/operiq-demo', { method: 'POST', headers: { 'Content-Type': 'application/json' }, body: JSON.stringify({ messages: [{ role: 'user', content: "What's your pricing?" }] }) }); const data = await response.json(); // Returns: { reply: "...", leadCaptured: false }